Second home Key Handover

The key handover is an essential moment in the vacation rental process. It’s not just about giving your guests access to your property but also about extending trust and showing your commitment to providing them with a memorable experience.

Here’s how we ensure a smooth and pleasant key handover process.

Preparation before the handover

Before your guests arrive, we make sure everything is ready.

Our team conducts a final walkthrough to ensure the property is clean and in perfect condition. This includes checking equipment, bedding, and shared spaces.

First contact with guests

The initial interaction with your guests is vital.

A quick tour of the property is essential. We show them the location of key amenities and explain the house rules.

Keys are handed over personally, with clear instructions on how to use locks and security systems, such as locking doors when leaving or securing the property gate

We make sure guests know they can easily reach out to us if needed.

Open communication and important reminders

Our team is attentive and ready to address any concerns your guests may have. Good communication fosters trust and sets the tone for a positive stay.
Before leaving your guests, we emphasize key information such as :

• House Rules: Respect for neighbors and cleaning guidelines.
• Practical Details: Departure times, key return process, and checkout instructions.

The key handover is a defining moment in vacation rentals

By preparing this step with care, warmly welcoming your guests, and maintaining open communication, you lay the groundwork for a successful stay.

Providing a positive experience from the very beginning is essential to ensuring guest satisfaction and encouraging future bookings. A well-executed key handover can turn a simple exchange into a memorable moment in your hospitality journey.